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20 years of successful activity on the Russian service market
20 years of successful activity on the Russian service market
20 years of successful activity on the Russian service market
20 years of successful activity on the Russian service market
Who we are
Who we are
New Repair Site Facilities
New Repair Site Facilities
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Milestones
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
Our customers
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
www
The largest independent Service Provider
The largest independent Service Provider
The largest independent Service Provider
The largest independent Service Provider
The largest independent Service Provider
The largest independent Service Provider
Highest repair level factory
Highest repair level factory
Highest repair level factory
Highest repair level factory
Huge Regional Service Network
Huge Regional Service Network
Moscow service network
Moscow service network
Moscow service network
Moscow service network
Moscow service network
Moscow service network
Moscow service network
Moscow service network
Customers and Consumers Care
Customers and Consumers Care
Customers and Consumers Care
Customers and Consumers Care
Thank you
Thank you
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20 years of successful activity on the Russian service market

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120 years of successful activity on the 5Network Operator 2008: Nikon Repair
Russian service market. IRP Group Service Depot and Customer Service Network
Introduction. We keep your Expectations. Management 2008: Sony PlayStation repair
Beyond Service. Every Hour Matters. Depot 2008: ASUS NB&PDA MB
www.irp.ru. Refurbishment Workshop 2006: ACER Spare
2Who we are. InterRadioPribor Holding - parts distribution 2005: Samsung GSM PCB
the leader on the Russian market of Exclusive Refurbishment factory 2004:
consumer electronics, computer devices, SHARP – start of cooperation 2004: Western
mobile phones and multimedia systems Digital HDD Exclusive service project for
support offering full scope of related Russia & CIS 2001: Sony branded
services. Outstanding list of customers on Service Center; Sony Studio front end
Russian market The largest independent supplier since 2010 1999: Siemens Mobile
Service Provider Highest repair level service network provider – since 1999
factory Huge Regional Service Network Full 1996: First branded service center LG
scope of reverse logistics and collecting Electronics 1994: First authorization
services. www.irp.ru. repair service contract with Sony.
3Our experience and facilities. www.irp.ru.
Experience in regional projects managing: 6Our customers. www.irp.ru.
The regional network of Authorized Service 7www.irp.ru. We serve multiple sales
Partner’s (ASP) centers covers all largest channels and support a range of
cities of Russia: over 350 ASP; B2B IT- technologies. Consumer service. Repair
solutions for running wide ASP network; service. Network & Logistics Support.
Newly reworked website. Spare parts supply 8The largest independent Service
solutions: import/export operations; Provider. 150 employees 2000 sq. m of the
domestic distribution to the regional warehouse and production areas furnished
service centers; reverse logistics of with up-to-date engineering equipment
replaced defective parts and export to Monthly repairs volume: over 20.000 repair
vendor’s refurbishing factory – RTV cases Spare parts warehouse: more than
processing. Centralized repairs’ reverse 15.000 items and more that 160 000 parts
logistics: mobile phones and modems, quantity 2013 annual total turnover:
digital video and still cameras, game 5.800.000 Euro. www.irp.ru.
consoles (Axis, Sony, Nikon, JVC, 9Highest repair level factory. Special
Nintendo, ZTE, YOTA devices, etc.) PCB and feature - providing customers with
motherboards refurbishment: Philips TV production, warehousing, technological and
SSBs; Samsung mobile phones PCBs; Samsung professional resources. High level of own
notebooks motherboards; Huawei mobile repairs production: a. mobile phones’
phones PCBs. www.irp.ru. repair at the level 4+Advance; b.
4New Repair Site Facilities. Total area availability of automatic soldering
: 2000 m2 in the 2 floored building 900 m2 equipment for BGA replacement; c. wide
of the workshop area and 400 m2 of the experience in PCB refurbishing for all
parts warehouse area ESD requirements types of consumer and B2B goods (NB, PDA,
compliance More than 60 fully equipped MP, TV, ATM, etc.). www.irp.ru.
repair benches with LAN/WLAN connection 5 10import/export operations spare parts
manually operated soldering stations analysis and forecast spare parts
(discrete components & SMD) and 4 warehousing distribution to the regional
fully automatic BGA soldering stations service centers reverse logistics of
Whole area with 7x24 security. Workshops replaced defective parts (RTV) export to
and warehouse areas are equipped by SSTV vendors’ refurbishing factories. Reverse
(video) with the remote access capability logistics & collecting services.
Double high speed data link to the main www.irp.ru. www.irp.ru.
IRP server (two different providers and 11Huge Regional Service Network.
two different media for higher www.irp.ru. www.irp.ru. IRP runs regional
reliability) 2 working shifts capability. network of over 350 Service Partners.
www.irp.ru. 12Moscow service network. www.irp.ru.
5Milestones. 2013: AXIS products Number of service sites – 4: 1 retailers
service provider, YOTAPHONE service reception and main production & SP WH;
provider and Repair factory 2012: 3 end-users receptions Total area – over
Expansion of B2B service share: vehicle 2400 m2 Staff – 150 employees.
electronic devices (Nissan/Mazda) service 13Customers and Consumers Care. Own
2011: Nintendo Repair Depot and Customer pick-up fleet of 4 cars Own contact center
Service Network Management 2011: Samsung to support end-users Own web-page for
NB MB and Philips TV SSB Refurbishment customers B2B IT-solution to support 350
Workshop 2010: Lenovo Spare parts regional service partners. www.irp.ru.
distribution center 2009: Sony Ericsson 14Thank you! www.irp.ru.
Mobile Phones Repair Depot and Service
20 years of successful activity on the Russian service market.pps
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20 years of successful activity on the Russian service market

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