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BRIEFING TO THE PARLIAMENTARY PORTFOLIO COMMITTEE: TRADE AND INDUSTRY
BRIEFING TO THE PARLIAMENTARY PORTFOLIO COMMITTEE: TRADE AND INDUSTRY
BRIEFING TO THE PARLIAMENTARY PORTFOLIO COMMITTEE: TRADE AND INDUSTRY
BRIEFING TO THE PARLIAMENTARY PORTFOLIO COMMITTEE: TRADE AND INDUSTRY
No trade description that indicates the name of producer, ingredients,
No trade description that indicates the name of producer, ingredients,
No trade description that indicates the name of producer, ingredients,
No trade description that indicates the name of producer, ingredients,
Trade description: Sell by date defaced/removed – calculated to
Trade description: Sell by date defaced/removed – calculated to
Photograph taken on 19 June 2014
Photograph taken on 19 June 2014
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BRIEFING TO THE PARLIAMENTARY PORTFOLIO COMMITTEE: TRADE AND INDUSTRY

содержание презентации «BRIEFING TO THE PARLIAMENTARY PORTFOLIO COMMITTEE: TRADE AND INDUSTRY.ppt»
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1BRIEFING TO THE PARLIAMENTARY 15Achievements against planned targets.
PORTFOLIO COMMITTEE: TRADE AND INDUSTRY On Performance Indicator/ Measure. Q1
the 1st QUARTER REPORT (2014-15) of the Milestones. Actual Achievement. Reasons
NATIONAL CONSUMER COMMISSION 16 September for Variance. Corrective Action.
2014 By Mr EBRAHIM MOHAMED COMMISSIONER. Percentage (%) of registered complaints
1. resolved in a pre-defined time period. 70%
2OUTLINE OF PRESENTATION. Overview of of complaints resolved within 60 working
1st Quarter Report Achievements against days of receipt. 51% of complaints
Planned Targets Financial Management resolved (including complaints referred-
Progress against AGSA findings Key 880 of 1716 complaints) within ten (10)
Challenges. 2. working days. Calculations: Total received
3OVERVIEW OF 1ST QUARTER REPORT. 3. complaints: 1716- Less referred
4Highlights. Inspections 4 targeted complaints: 848 Equals pending complaints:
inspections conducted Involved inspections 868. Target of percentage of complaints
on 65 retailers, Spanned 9 municipalities, resolved /referred was not met due to
in two Provinces. Inspections related to: Emails not working from time to time.
returns, refunds, labelling and expired Intensify referral of complaint during the
goods. 9 inspection reports were produced; second quarter. Number of investigations
Findings: Altered and falsified labelling and Inspections finalised and Approved by
No labelling on foodstuffs (ingredients, the Commissioner. 4 Targeted inspections
name of producer) Way forward: Follow up conducted and reports produced. 4 targeted
inspection to be conducted to ensure inspections conducted on 65 retailers, in
adherence to consent agreements. 4. 9 municipalities, in two Provinces.
5No trade description that indicates Targeted inspections related to: returns,
the name of producer, ingredients, country refunds, labelling and expired goods. 9
of origin and mode of production. 5. inspection reports were produced. The
6No trade description that indicates number of reports produced was exceeded.
the name of producer, ingredients, country The reports were based on each municipal
of origin and mode of production. 6. district in which inspections were
7Trade description: Sell by date conducted. None. 15.
defaced/removed – calculated to mislead 16Achievements against planned targets.
consumers. 7. Performance Indicator/ Measure. Q1
8Photograph taken on 19 June 2014. Sell Milestones. Actual Achievement. Reasons
by date – 09 June 2014. Item still for Variance. Corrective Action. Number of
unfrozen 10 days after sell by date. 8. investigations and Inspections finalised
9Recalls Remington model 700 and model and Approved by the Commissioner. 4
seven rifles with x-Mark Pro (XMP) investigations conducted and reports
triggers by Remington Arms Company LLC. produced. 4 investigations reports
Pet food (Bobtail, Dogmor, Bonzo and produced. Recommendation of codes to the
dealer own brands) withdrawal by Foodcorp. Minister. Identify 2 industries and
Toyota Corolla airbag inflator -Toyota consult with stakeholders. Recommendation
South Africa Motors. Dyson AM04 and AM05, of codes to Minister within 6 months from
as well as Dyson tower heater / fan date of receipt of compliant codes.
combination-by Dyson Limited. Chevrolet Identified two industries-namely, the
Cruze and Chevrolet Orlando tubular drive Airlines and Franchise industries.
shaft replacement- by General Motors South Consultations were held with both
Africa. Apple Adapters Way forward: industries on the drafting of industry
Ongoing Monitoring of progress. codes. In addition, the Consumer Goods and
Highlights. 9. Services Ombud Code was submitted to
10Highlights. Visibility Newspapers: Minister office. Number of research
City Press, Beeld, Times Media Radio: reports completed and signed off by the
Palaborwa Radio Station, Phalaphala FM, executive committee. Research identified
Northwest Radio Station, SA FM, Jozi FM, and proposal presented to EXCO. Research
Cape Radio, 702 Radio Station, Mungane identified. Proposal (Terms of Reference)
Lonene, Radio Islam, Radio 786 Cape Town, for research drafted and submitted to
Mpumalanga Radio, Radio 2000, O FM, Radio Deputy Commissioner. In addition,
Pulpit, Metro FM, Lesedi FM. Television: complaint trends were analysed. Only
ENCA TV,SABC Newsroom, ANN7, CNBC, SABC Presentation to EXCO outstanding.
(Rights and Recourse), CNBC Africa, etv Presentation to Exco will be made in next
Sunrise, SABC Morning Live. 10. Quarter. 16.
11ACHIEVEMENTS AGAINST PLANNED TARGETS. 17Achievements against planned targets.
11. Performance Indicator/ Measure. Q1
12Achievements against planned targets- Milestones. Actual Achievement. Reasons
Summary. 15 out of 20 targets fully for Variance. Corrective Action. Number of
achieved; 5 not fully achieved: - 1716 consumer awareness initiatives conducted.
were received- 1300 were analysed and Number of consumer awareness initiatives
assessed within 2 working days. This conducted. Number of consumer awareness
equates to 76% achievement instead of the initiatives conducted. 3 Workshops. 3
target of 95%. Assessment criteria- Workshops hosted. (Marketing material
recently revised- limited understanding of procured to create awareness about the NCC
assessment- outstanding matters dealt with as a brand during events). 02 Mall/ Train/
in July 2014 - off 1716 complaints- 880 Exhibitions. 2 Exhibitions held -
resolved in ten working days- this equates Olievenhoutbosch Plaza, - taking the dti
to 51% of complaints resolved (as opposed to the people in Pretoria. Identify and
to meeting target of 70% of within 60 engage School Management.
working days)- mainly due to email system Identified-Walter Sisulu Primary School,
failure following power outage. 12. in Olievenhoutbosch for establishment of
13Achievements against planned targets- School Consumer Club. Engaged with School
Summary. - Research for the year was Management. Number of codes of good
identified, submitted to Deputy practice developed. Identify two
Commissioner but not submitted to Exco; - industries with potential to develop codes
Risk register reviewed. Risk Assessments and concepts approved by Commissioner. One
done; Strategy not reviewed in Q1. (review industry identified Consumer Goods
finalised already in Q2) - 28 Positions industry identified for development of
were advertised in the latter part of the code of good practice. Code drafted.
fourth Quarter of 2013/14. No positions Finalisation of code will be dependent on
advertised in 1st quarter. Shortlisting Industry code being accredited by
and interviews were finalised for 22 Executive Authority. 17.
posts. 20 out of 22 positions were filled. 18Achievements against planned targets.
2 Offers pending and remaining 6 positions Performance Indicator/ Measure. Q1
will be finalised in the next quarter. 13. Milestones. Actual Achievement. Reasons
14Achievements against planned targets. for Variance. Corrective Action.
Percentage (%) of complaints received Percentage (%) of positions filled.
registered. 95% of complaints received Shortlisting and interviews conducted and
registered within three working days of offers made for advertised positions. 28
receipt. 100% of received complaints Positions were advertised in the latter
(1716) registered within two (2) working part of the fourth Quarter of 2013/14.
days). Improved efficiencies in the With regard to the posts advertised in the
registration of complaints led to the fourth quarter of 2013/14: Shortlisting
speedy registration of complaints. and interviews were finalised for 22
Performance Indicator/ Measure. Q1 posts, where after 20 out of 22 positions
Milestones. Actual Achievement. Reasons were filled. 2 Offers are pending, whereas
for Variance. Corrective Action. the remaining 6 positions will be
Percentage (%) of registered complaints finalised in the next quarter. No
analysed within a pre-defined time period. positions were advertised in the quarter
95% of registered Complaints analysed under review. Over six thousand
within eight working days of receipt. 76% applications were received for the 28
of registered complaints analysed/ positions. Owing to limited capacity it
assessed within two (2) working days, on was not possible to finalise all positions
average. (1300 of 1716 complaints were in the quarter under review. The remaining
analysed) The remaining complaints were positions will be finalised in the next
not analysed by end June 2014. These will quarter. The restructuring of the post
be analysed in July 2014. Target not met establishment of the NCC is planned to
due to limited understanding of align the establishment with the strategic
assessment. Implement the standard objectives and priorities of the NCC.
assessment criteria for different Additional funding will be requested with
categories of complaints. The remaining the next MTEF processes whereby the
complaints were not analysed by end June amended structure can be funded and the
2014. these will be analysed in July 2014. vacant posts can be filled. 18.
14.
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