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Global Business Etiquette
Global Business Etiquette
Focus Regions
Focus Regions
Focus Regions
Focus Regions
Focus Regions
Focus Regions
Focus Regions
Focus Regions
Etiquette in France
Etiquette in France
Etiquette in France
Etiquette in France
Etiquette in France
Etiquette in France
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Etiquette in India
Etiquette in India
Etiquette in India
Etiquette in India
Etiquette in India
Etiquette in India
Etiquette in India
Etiquette in India
Japan
Japan
Japan
Japan
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Global Business Etiquette

содержание презентации «Global Business Etiquette.ppt»
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1Global Business Etiquette. Presented 29Trends. Education is very highly valued in
by: Sarah Henderson Hilary Phillips France Gift giving as a business meeting
Samantha Pehlke Nika Simone Smith. is up to the foreigner’s discretion,
2You May Think You’re Polite, But How however suggested gifts are books and
Much Do You Really Know About Global music, as they demonstrate interest in
Etiquette? intellectual pursuits.
3What is “etiquette”? Office Etiquette 30Brazil.
Reebok Commercial. 31Appearance. Brazilians pride
4Etiquette is… ethical and socially themselves on their attire 3-piece suits
acceptable behavior regarding professional means “executive” whereas 2-piece suits
practice or action among the members of a are associated with office workers Women
profession in their dealings with each are to dress conservative Elegant and
other. feminine suits and dresses ALWAYS have a
5But etiquette isn’t recognized as one manicured nails Avoid wearing the
uniform set of standards around the globe… combination of green and yellow in any
For example, a hand gesture in one country fashion (colors of the Brazilian flag).
may have the exact opposite meaning in 32Behavior. Greeting Men shake hands and
another culture! keep eye contact Friends will give hugs or
6Why are global etiquette and cultural slap each others backs Women kiss each
differences important to us? other on the cheeks, starting from left
7As global business continues to and alternate If a woman wishes to shake
expand, the critical element of a hands with a man, she must extend her hand
successful business outcome may be the first. The “OK” symbol is a RUDE gesture
appreciation and respect for cultural and should never be used To express
differences. You will need to utilize your appreciation, one may pinch their earlobe
knowledge of cultural diversity and with thumb and forefinger To say good
intercultural communication during your luck, one uses the gesture “The Fig”.
international travels and overseas 33Behavior (cont.). Gift Giving Gifts
assignments. are not required at the first business
8Let’s see how much you know…… QUIZ meeting Instead, buy lunch or dinner Never
TIME! give purple flowers for they are used
9China Japan Czech Republic Denmark extensively at funerals Gifts are opened
Bolivia. 1. In all but one of the when received. Dining Midday is the main
following countries it is expected that time for a meal unless it is a formal
you bring a gift to a business meeting. In entertainment If it is a dinner
which country is it NOT expected? invitation, arrive 30 minutes late If it
10China Japan Czech Republic Denmark is a large party, arrive 1 hour late
Bolivia. 1. In all but one of the “Dress to impress”; casual clothing is
following countries it is expected that considered more formal in Brazil than in
you bring a gift to a business meeting. In other countries.
which country is it NOT expected? 34Business Etiquette. Never start into
11a high-five holding hands while business discussion before the host does;
walking a handshake winking a hug or kiss meetings begin with casual chat One may
on the cheek. 2. In Saudi Arabia, which is talk about soccer, family, or children
considered a popular gesture of friendship Don’t bring up the topics Argentina,
between men? politics, poverty, religion, or the Rain
12a high-five holding hands while Forest Prefer face-to-face meetings
walking a handshake winking a hug or kiss Communication is informal It is acceptable
on the cheek. 2. In Saudi Arabia, which is to interrupt someone who is speaking.
considered a popular gesture of friendship Never rush the relationship-building time
between men? Expect a great time reviewing details Use
13confidential smelly inappropriate very local lawyers and accountants Business
important incredibly boring. 3. In Great meeting may be scheduled at last minute
Britain, tapping your nose indicates that but try to schedule 2-3 weeks in advance
something is: In Sao Paulo and Brasilia, arrive on time
14confidential smelly inappropriate very for meetings In Rio de Janeiro and some
important incredibly boring. 3. In Great other cities, it is acceptable to arrive a
Britain, tapping your nose indicates that few minutes late Don’t appear impatient if
something is: kept waiting.
15clocks straw sandals a handkerchief a 35Etiquette in India.
stork or a crane all of the above. 4. 36Appearance. Formal Business Men – suit
Which of the following is/are associated and tie (jacket can be removed in the
with death and should not be given as summer) Women – conservative dresses or
gifts in the Chinese culture? pantsuits Casual Business Men –
16clocks straw sandals a handkerchief a short-sleeved shirts and long pants
stork or a crane all of the above. 4. (shorts only when exercising) Women – must
Which of the following is/are associated keep upper arms, chest, back, and legs
with death and should not be given as covered at all times Use of leather
gifts in the Chinese culture? products may be offensive.
1715% tip the more the better 20% tip no 37Behavior. Never touch someone else’s
tip at all 50% tip. 5. When treating a head. The head is considered the seat of
client to a business meal in China, the the soul. Be careful with your feet. Feet
most appropriate tipping strategy would are considered unclean. Never point your
be: feet at a person. If your shoes or feet
1815% tip the more the better 20% tip no touch another person, apologize. If you
tip at all 50% tip. 5. When treating a receive a wrapped gift, set it aside until
client to a business meal in China, the the giver leaves. Gifts are not opened in
most appropriate tipping strategy would the presence of the giver. Business
be: lunches are more popular than dinners.
19Mouth Feet Eyes Arms and Legs Arms, Keep in mind, Hindus do not eat beef and
Legs and Hair. 6. When doing business in Muslims do not eat pork.
Iran, a woman should cover their: 38Communications. The official languages
20Mouth Feet Eyes Arms and Legs Arms, are English and Hindi. English is widely
Legs and Hair. 6. When doing business in used in business, politics and education.
Iran, a woman should cover their: Do not thank your hosts at the end of a
21Focus Regions. France. Brazil. India. meal. "Thank you" is considered
Japan. a form of payment and insults your hosts.
22Etiquette in France. The word "no" is considered
23Why Talk About France? The English particulary harsh in India. Refusing a
word “etiquette” comes from the French request in a more evasive manner is both
word “?tiquette” meaning social etiquette common and polite. Never directly refuse
or professional protocol… France is the an invitation. Instead, use non-verbal
largest Western European country, thus cues and indirect communication to voice
Americans partake in many business deals your disagreement.
with the French. 39Indian Working Practices. Indians
24French Heritage and Culture. France is appreciate punctuality but may not
known as a world center for culture. The reciprocate it. Try to be flexible. Make
French are very proud of their long business appointments in the late morning
history and of their roles in world or early afternoon, ideally between the
affairs. The French go to great lengths to hours of 11am and 4pm. Deadlines should
protect and maintain their culture. For not be rushed! Making decisions is often a
example, the Acad?mie Fran?aise was slow and thoughtful process in Indian
established in the 1600’s to be the culture. Showing impatience is seen as
official authority of the French language. rude and disrespectful.
25French Language. French is the 40Do’s and Don’ts. Do wait for a female
official language If you don’t speak business colleague to initiate the
French, it is very important that you greeting. Indian men do not generally
apologize for your lack of knowledge. shake hands with women out of respect. Do
However, most individuals in business do use titles whenever possible, such as
speak English. “Professor” or “Doctor”. If the person
26Communication. The French appreciate doesn’t have an official title, use “Mr.”,
conversation as an art form. They “Mrs.”, or “Miss” and their last name.
frequently interrupt each other, not to be Don’t refuse any food or drink offered to
rude, but because argument is considered you during business meetings.
entertaining. They complain that Americans 41Japan.
often “lecture” rather than “converse”. As 42Appearance. It is important to “Dress
an American, you should be sensitive of to Impress” Men should wear dark
the volume of your voice (don’t be too conservative attire/business suits Women
loud!) French eye contact is frequent and should dress conservatively, minimal
intense, don’t be intimidated! accessories and low heels No pants,
27Appearance. The French are very Japanese men find it offensive.
conscientious of their appearance. One 43Behavior Do’s and Don’ts. Do Avoid the
should dress in well-tailored conservative “OK” sign Don’t point Don’t blow your nose
attire Dark colors or patterned fabrics in public Don’t pour your own drink
are preferred. Bright colors and glitzy YouTube - Japanese Etiquette 2 Do come to
jewelry should be avoided. French men do an event fashionably late when invited
not loosen their ties or take off their Don’t touch someone of the opposite sex in
jackets. Such behavior is considered public.
unprofessional. 44Communication. Customary meeting is a
28Other Important French Cultural bow May receive handshake Must complete
Trends. Punctuality is treated casually meishi exchange process before business
French meals are to be enjoyed, not rushed meeting can start Smiles can express
through. Expect for a lunch or dinner to either joy or pleasure, be careful! Allow
last anywhere from two to three hours! host to sit in silence if need be The
Handshakes are brief and are accompanied Japanese prefer not to use the word “no”.
by distinct eye contact, yet they aren’t 45We hoped you learned a little about
as firm as we’re used to. Always shake global etiquette! Arigato! Merci! THANK
upon meeting and leaving. YOU! Dhanyavaad! ?Gracias!
29Other Important French Cultural
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