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20 years of successful activity on the Russian service market
20 years of successful activity on the Russian service market
Who we are
Who we are
Our experience and facilities
Our experience and facilities
New Repair Site Facilities
New Repair Site Facilities
Milestones
Milestones
Our customers
Our customers
www
www
The largest independent Service Provider
The largest independent Service Provider
Highest repair level factory
Highest repair level factory
import/export operations spare parts analysis and forecast spare parts
import/export operations spare parts analysis and forecast spare parts
Huge Regional Service Network
Huge Regional Service Network
Moscow service network
Moscow service network
Customers and Consumers Care
Customers and Consumers Care
Thank you
Thank you

Презентация: «20 years of successful activity on the Russian service market». Автор: kostrukov. Файл: «20 years of successful activity on the Russian service market.pps». Размер zip-архива: 2291 КБ.

20 years of successful activity on the Russian service market

содержание презентации «20 years of successful activity on the Russian service market.pps»
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1 20 years of successful activity on the Russian service market

20 years of successful activity on the Russian service market

IRP Group Introduction

We keep your Expectations

Beyond Service

Every Hour Matters

www.irp.ru

2 Who we are

Who we are

InterRadioPribor Holding - the leader on the Russian market of consumer electronics, computer devices, mobile phones and multimedia systems support offering full scope of related services.

Outstanding list of customers on Russian market The largest independent Service Provider Highest repair level factory Huge Regional Service Network Full scope of reverse logistics and collecting services

www.irp.ru

3 Our experience and facilities

Our experience and facilities

Experience in regional projects managing: The regional network of Authorized Service Partner’s (ASP) centers covers all largest cities of Russia: over 350 ASP; B2B IT- solutions for running wide ASP network; Newly reworked website. Spare parts supply solutions: import/export operations; domestic distribution to the regional service centers; reverse logistics of replaced defective parts and export to vendor’s refurbishing factory – RTV processing. Centralized repairs’ reverse logistics: mobile phones and modems, digital video and still cameras, game consoles (Axis, Sony, Nikon, JVC, Nintendo, ZTE, YOTA devices, etc.) PCB and motherboards refurbishment: Philips TV SSBs; Samsung mobile phones PCBs; Samsung notebooks motherboards; Huawei mobile phones PCBs.

www.irp.ru

4 New Repair Site Facilities

New Repair Site Facilities

Total area : 2000 m2 in the 2 floored building 900 m2 of the workshop area and 400 m2 of the parts warehouse area ESD requirements compliance More than 60 fully equipped repair benches with LAN/WLAN connection 5 manually operated soldering stations (discrete components & SMD) and 4 fully automatic BGA soldering stations Whole area with 7x24 security. Workshops and warehouse areas are equipped by SSTV (video) with the remote access capability Double high speed data link to the main IRP server (two different providers and two different media for higher reliability) 2 working shifts capability

www.irp.ru

5 Milestones

Milestones

2013: AXIS products service provider, YOTAPHONE service provider and Repair factory 2012: Expansion of B2B service share: vehicle electronic devices (Nissan/Mazda) service 2011: Nintendo Repair Depot and Customer Service Network Management 2011: Samsung NB MB and Philips TV SSB Refurbishment Workshop 2010: Lenovo Spare parts distribution center 2009: Sony Ericsson Mobile Phones Repair Depot and Service Network Operator 2008: Nikon Repair Service Depot and Customer Service Network Management 2008: Sony PlayStation repair Depot 2008: ASUS NB&PDA MB Refurbishment Workshop 2006: ACER Spare parts distribution 2005: Samsung GSM PCB Exclusive Refurbishment factory 2004: SHARP – start of cooperation 2004: Western Digital HDD Exclusive service project for Russia & CIS 2001: Sony branded Service Center; Sony Studio front end supplier since 2010 1999: Siemens Mobile service network provider – since 1999 1996: First branded service center LG Electronics 1994: First authorization repair service contract with Sony

www.irp.ru

6 Our customers

Our customers

www.irp.ru

7 www

www

irp.ru

We serve multiple sales channels and support a range of technologies

Consumer service

Repair service

Network & Logistics Support

8 The largest independent Service Provider

The largest independent Service Provider

150 employees 2000 sq. m of the warehouse and production areas furnished with up-to-date engineering equipment Monthly repairs volume: over 20.000 repair cases Spare parts warehouse: more than 15.000 items and more that 160 000 parts quantity 2013 annual total turnover: 5.800.000 Euro

www.irp.ru

9 Highest repair level factory

Highest repair level factory

Special feature - providing customers with production, warehousing, technological and professional resources. High level of own repairs production:

a. mobile phones’ repair at the level 4+Advance; b. availability of automatic soldering equipment for BGA replacement; c. wide experience in PCB refurbishing for all types of consumer and B2B goods (NB, PDA, MP, TV, ATM, etc.).

www.irp.ru

10 import/export operations spare parts analysis and forecast spare parts

import/export operations spare parts analysis and forecast spare parts

warehousing distribution to the regional service centers reverse logistics of replaced defective parts (RTV) export to vendors’ refurbishing factories

Reverse logistics & collecting services

www.irp.ru

www.irp.ru

11 Huge Regional Service Network

Huge Regional Service Network

www.irp.ru

www.irp.ru

IRP runs regional network of over 350 Service Partners

12 Moscow service network

Moscow service network

www.irp.ru

Number of service sites – 4: 1 retailers reception and main production & SP WH; 3 end-users receptions Total area – over 2400 m2 Staff – 150 employees

13 Customers and Consumers Care

Customers and Consumers Care

Own pick-up fleet of 4 cars Own contact center to support end-users Own web-page for customers B2B IT-solution to support 350 regional service partners

www.irp.ru

14 Thank you

Thank you

www.irp.ru

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