Английский язык
<<  Программа консультаций "Подготовка обучающихся 11-х классов к ЕГЭ по английскому языку" Программа факультативного курса по английскому языку для 5 класса  >>
Ограниченным знанием английского языка:
Ограниченным знанием английского языка:
LIMITED ENGLISH PROFICIENCY: Making people welcome in any language
LIMITED ENGLISH PROFICIENCY: Making people welcome in any language
NOT EVERYONE SPEAKS ENGLISH
NOT EVERYONE SPEAKS ENGLISH
LINGUISTICALLY ISOLATED HOUSEHOLDS
LINGUISTICALLY ISOLATED HOUSEHOLDS
Languages in our school districts:
Languages in our school districts:
72% of refugees…said they received verbal interpretation of their
72% of refugees…said they received verbal interpretation of their
LEGAL UNDERPINNINGS
LEGAL UNDERPINNINGS
WHO MUST COMPLY
WHO MUST COMPLY
COVERAGE
COVERAGE
Ограниченным знанием английского языка:
Ограниченным знанием английского языка:
Ограниченным знанием английского языка:
Ограниченным знанием английского языка:
WHAT IS LIMITED ENGLISH PROFICIENCY
WHAT IS LIMITED ENGLISH PROFICIENCY
INTERPRETATION -- TRANSLATION
INTERPRETATION -- TRANSLATION
LANGUAGE ASSISTANCE PROGRAM
LANGUAGE ASSISTANCE PROGRAM
LANGUAGE ASSISTANCE PROGRAM
LANGUAGE ASSISTANCE PROGRAM
LANGUAGE ASSISTANCE PROGRAM
LANGUAGE ASSISTANCE PROGRAM
LANGUAGE NEEDS ASSESSMENT
LANGUAGE NEEDS ASSESSMENT
LANGUAGE ACCESS PLAN
LANGUAGE ACCESS PLAN
YOU MUST PROVIDE INTERPRETATION
YOU MUST PROVIDE INTERPRETATION
General Notes on Interpretation
General Notes on Interpretation
INTERPRETING CAUTIONS
INTERPRETING CAUTIONS
WHAT DOCUMENTS SHOULD BE TRANSLATED
WHAT DOCUMENTS SHOULD BE TRANSLATED
THERE IS “SAFE HARBOR” FOR TRANSLATION
THERE IS “SAFE HARBOR” FOR TRANSLATION
SIZE OF LANGUAGE GROUP
SIZE OF LANGUAGE GROUP
WRITTEN LANGUAGE ASSISTANCE
WRITTEN LANGUAGE ASSISTANCE
A FEW WORDS ABOUT AFFIRMATIVE MARKETING
A FEW WORDS ABOUT AFFIRMATIVE MARKETING
But…English is the official language
But…English is the official language
WHY COMPLY
WHY COMPLY
CASE STUDY
CASE STUDY
CASE STUDY - Outcome
CASE STUDY - Outcome
RULES
RULES
RESOURCES
RESOURCES
Scenario #1
Scenario #1
Scenario #2
Scenario #2
Scenario #3
Scenario #3
Scenario #4
Scenario #4
Scenario #5
Scenario #5
Scenario #6
Scenario #6
………George Carlin
………George Carlin
208-515-2185 gary@gehanes
208-515-2185 gary@gehanes

Презентация на тему: «Ограниченным знанием английского языка: ????????? ?????». Автор: Ghanes. Файл: «Ограниченным знанием английского языка: ????????? ?????.ppt». Размер zip-архива: 2391 КБ.

Ограниченным знанием английского языка: ????????? ?????

содержание презентации «Ограниченным знанием английского языка: ????????? ?????.ppt»
СлайдТекст
1 Ограниченным знанием английского языка:

Ограниченным знанием английского языка:

???????? ?????

Gary Hanes

March 20, 2014 AHMA – Fair Housing Training

2 LIMITED ENGLISH PROFICIENCY: Making people welcome in any language

LIMITED ENGLISH PROFICIENCY: Making people welcome in any language

Gary Hanes

March 20, 2014 AHMA – Fair Housing Training

3 NOT EVERYONE SPEAKS ENGLISH

NOT EVERYONE SPEAKS ENGLISH

Language other than English spoken at home age 5+

Idaho HH

10.2%

25.2 million or about 9% LEP population—2010 Census

4 LINGUISTICALLY ISOLATED HOUSEHOLDS

LINGUISTICALLY ISOLATED HOUSEHOLDS

These are households where no one over age 14 speaks English very well

All HH

Spanish HH

Idaho

2.2%

21.3%

5 Languages in our school districts:

Languages in our school districts:

Boise 80-100 Meridian 58 Canyon County 12 Twin Falls 21 Why is this important?

6 72% of refugees…said they received verbal interpretation of their

72% of refugees…said they received verbal interpretation of their

apartment lease; 14% reported no form of translation or having to obtain translation services themselves.

LANGUAGE ASSISTANCE NEEDS IMPROVEMENT

The City of Boise’s Analysis of Impediments to Fair Housing and its 2011-2015 Fair Housing Plan reported:

7 LEGAL UNDERPINNINGS

LEGAL UNDERPINNINGS

Title VI of the 1964 Civil Rights Act U.S. Supreme Court—Lau v. Nichols (1974) E.O. 13166 (2000) Federal Agency Guidelines HUD – 2007 USDA - ?

8 WHO MUST COMPLY

WHO MUST COMPLY

All agencies of the federal government All programs that receive federal assistance State and local agencies Subrecipients Private and nonprofit entities

9 COVERAGE

COVERAGE

Coverage extends to a recipient’s entire program or activity, i.e., to all parts of a recipient’s operations. This is true even if only one part of the recipient receives the federal assistance. What are the implications of this?

10 Ограниченным знанием английского языка:
11 Ограниченным знанием английского языка:
12 WHAT IS LIMITED ENGLISH PROFICIENCY

WHAT IS LIMITED ENGLISH PROFICIENCY

Persons who do not speak English as their primary language and who have a limited ability to read, write, speak, or understand English can be limited English proficient, or ‘‘LEP,’’ and may be entitled to no-cost, timely and competent language assistance.

13 INTERPRETATION -- TRANSLATION

INTERPRETATION -- TRANSLATION

Interpretation: listening to something in one language…and orally converting it into another.... Translation…replacement of written text from one language into an equivalent written text in another language. It ranges from a full translation of a document to a short translation of a description of a document.

14 LANGUAGE ASSISTANCE PROGRAM

LANGUAGE ASSISTANCE PROGRAM

15 LANGUAGE ASSISTANCE PROGRAM

LANGUAGE ASSISTANCE PROGRAM

LANGUAGE NEEDS ASSESSMENT

16 LANGUAGE ASSISTANCE PROGRAM

LANGUAGE ASSISTANCE PROGRAM

LANGUAGE NEEDS ASSESSMENT

LANGUAGE ACCESS PLAN

17 LANGUAGE NEEDS ASSESSMENT

LANGUAGE NEEDS ASSESSMENT

FOUR FACTORS: Number or % of eligible LEP persons Frequency of contact with LEP persons Nature of the program, activity, or service Resources available and expected costs

18 LANGUAGE ACCESS PLAN

LANGUAGE ACCESS PLAN

Procedures for informing people of their language rights Procedures for identifying LEP persons How language assistance will be provided Docs to be translated; schedule; cost Staff training Etc.

19 YOU MUST PROVIDE INTERPRETATION

YOU MUST PROVIDE INTERPRETATION

When the client is: Assessed as being LEP; and, The communication involves the meaningful access by a person to information or services

20 General Notes on Interpretation

General Notes on Interpretation

There is a duty to inform a person of the right to free interpretation It is your duty to provide interpretation Interpretation must be competent, timely and free Remember the recorded phone greeting

21 INTERPRETING CAUTIONS

INTERPRETING CAUTIONS

Using friends and family…especially children to interpret Different dialects/cultural competency There is no “safe harbor” for interpretation!

22 WHAT DOCUMENTS SHOULD BE TRANSLATED

WHAT DOCUMENTS SHOULD BE TRANSLATED

VITAL DOCUMENTS Those documents that are critical for ensuring meaningful access by beneficiaries or potential beneficiaries generally and LEP persons specifically. Such as…

23 THERE IS “SAFE HARBOR” FOR TRANSLATION

THERE IS “SAFE HARBOR” FOR TRANSLATION

Are there other reasons to translate docs?

24 SIZE OF LANGUAGE GROUP

SIZE OF LANGUAGE GROUP

25 WRITTEN LANGUAGE ASSISTANCE

WRITTEN LANGUAGE ASSISTANCE

This is an “offer to interpret”

26 A FEW WORDS ABOUT AFFIRMATIVE MARKETING

A FEW WORDS ABOUT AFFIRMATIVE MARKETING

The LNA may or may not inform your Affirmative Fair Housing Marketing Plan The AFHMP may indicate that to achieve the demographic occupancy goals that marketing information should be in more languages

27 But…English is the official language

But…English is the official language

In a jurisdiction where English has been declared the official language, a HUD recipient is still subject to federal nondiscrimination requirements, including Title VI requirements as they relate to LEP persons.

28 WHY COMPLY

WHY COMPLY

To expand your market To provide good customer service To comply with the law Ensure meaningful access Avoid disparate treatment To manage risk Avoid civil lawsuits and Fair Housing complaints

29 CASE STUDY

CASE STUDY

A Spanish-speaking tenant failed to recertify HH income. All written and oral communication was in English from the housing provider. The tenant was terminated and did not know her appeal rights. The housing provider did not have a LNA or LAP. There was bilingual staff, BUT no policy for its use.

30 CASE STUDY - Outcome

CASE STUDY - Outcome

The housing provider: Paid the complainant $25,000 Adopted LEP Policy and completed a LNA and LAP Improved procedures (inc. interpretation) Translated documents Trained staff Conducted outreach

31 RULES

RULES

Put a Language Assistance Program in place, follow it, and… Document! Document! Document!

32 RESOURCES

RESOURCES

: U.S. Department of Justice: www.lep.gov www.gehanes.com -- Offers to Interpret -- “Please Repair” pamphlet -- In the News -- Connect on Linked In

33 Scenario #1

Scenario #1

A BSU grad is your new trainee. She is doing great and learning fast. You are the Property Manager and today is your regular lunch meeting with the Regional Property Manager. You decide to leave your trainee in charge. When you return you learn that a customer phoned the office and didn’t speak English. Your trainee hung-up on the caller. What now?

34 Scenario #2

Scenario #2

You get a call from a social worker that is scheduling a meeting with a Tgrinya-speaking refugee so he can make an application for housing. You insist the social worker to bring an interpreter. What should you have done?

35 Scenario #3

Scenario #3

You manage two large affordable housing properties in separate counties. One property has HOME funding, the other is a LIHTC project. You decide to adopt a Language Assistance Program for the HOME project, but not the LIHTC project to save money/effort. Are you in compliance with the LEP rules?

36 Scenario #4

Scenario #4

You receive a barely understandable voicemail request for an application package. The guy doesn’t speak English very well. You’re not even sure what his language is, but you understand what he wants and you got his address. You send him an application form. Did you possibly forget anything?

37 Scenario #5

Scenario #5

You receive a complaint from a Urdu speaker that the telephonic interpretation you’d provided two weeks earlier was flawed. This client had not said anything at the time and in the end, you couldn’t approve the application because the right information was never provided. What do you do now?

38 Scenario #6

Scenario #6

A Spanish-speaking man is in your office to talk about his delinquent rent. He brings his brother to interpret. You become concerned that the brother is not understanding what you’re telling the tenant. What do you do?

39 ………George Carlin

………George Carlin

40 208-515-2185 gary@gehanes

208-515-2185 gary@gehanes

com www.gehanes.com

GOOD CUSTOMER SERVICE IS WELCOME IN ANY LANGUAGE – Erik Kingston

«Ограниченным знанием английского языка: ????????? ?????»
http://900igr.net/prezentacija/anglijskij-jazyk/ogranichennym-znaniem-anglijskogo-jazyka-239005.html
cсылка на страницу

Английский язык

25 презентаций об английском языке
Урок

Английский язык

29 тем
Слайды
900igr.net > Презентации по английскому языку > Английский язык > Ограниченным знанием английского языка: ????????? ?????