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EMTA Working Group On NFC Ticketing - Barcelona
EMTA Working Group On NFC Ticketing - Barcelona
London 2012 Olympics: TfL & NFC
London 2012 Olympics: TfL & NFC
Visa & Samsung – London 2012 NFC App
Visa & Samsung – London 2012 NFC App
Visa & Samsung – London 2012 NFC App
Visa & Samsung – London 2012 NFC App
Success of NFC at the Olympics
Success of NFC at the Olympics
Oyster Today
Oyster Today
Big picture – where we have got to
Big picture – where we have got to
Oyster isn’t the perfect offering for these customers – some things
Oyster isn’t the perfect offering for these customers – some things
Managing e-purses = changing currency at the border
Managing e-purses = changing currency at the border
There is a credible contactless alternative emerging in the UK
There is a credible contactless alternative emerging in the UK
Canary Wharf 25k people per hour @ <0
Canary Wharf 25k people per hour @ <0
But the industry’s CP transaction rules won’t work for urban transport
But the industry’s CP transaction rules won’t work for urban transport
Happily, the UK banks have developed a new transport transaction model
Happily, the UK banks have developed a new transport transaction model
This new approach is being formalised as a new set of rules for
This new approach is being formalised as a new set of rules for
Principles under-pinning the new transport transaction model
Principles under-pinning the new transport transaction model
The model brings benefits for customers and transport operators
The model brings benefits for customers and transport operators
This model eliminates the need for customer action and “currency
This model eliminates the need for customer action and “currency
Two pre-existing projects set the conditions for contactless credit &
Two pre-existing projects set the conditions for contactless credit &
+
+
Contactless credit & debit cards = inter-urban interoperability for
Contactless credit & debit cards = inter-urban interoperability for
Bank card or mobile payment applications as an alternative to current
Bank card or mobile payment applications as an alternative to current
How does NFC fit in
How does NFC fit in
Where Customers Currently Top Up
Where Customers Currently Top Up
When to top up
When to top up
Rio de Janeiro 2016 Olympics & NFC
Rio de Janeiro 2016 Olympics & NFC
Thank you for your attention
Thank you for your attention

Презентация: «EMTA Working Group On NFC Ticketing - Barcelona». Автор: . Файл: «EMTA Working Group On NFC Ticketing - Barcelona.ppt». Размер zip-архива: 910 КБ.

EMTA Working Group On NFC Ticketing - Barcelona

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1 EMTA Working Group On NFC Ticketing - Barcelona

EMTA Working Group On NFC Ticketing - Barcelona

Future Ticketing Plan Transport for London

Charles Davie 6th September 2012

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

2 London 2012 Olympics: TfL & NFC

London 2012 Olympics: TfL & NFC

1

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

3 Visa & Samsung – London 2012 NFC App

Visa & Samsung – London 2012 NFC App

The London 2012 Olympic & Paralympic Games have been used by Visa to showcase contactless and mobile payment technology to the world. Visa has been using contactless technology to help make the Olympic experience fast, easy and secure and to showcase the technology’s potential. Across the Games venues, Visa delivered a dedicated Point of Sale (POS) network with more than 3,000 contactless and electronic payment cards terminals. Mobile contactless payments were showcased through a number of Visa payments-enabled Samsung Galaxy S3 phones allowing the recipients to make contactless payments at contactless retailers, including those across the Olympic venues.

2

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

4 Visa & Samsung – London 2012 NFC App

Visa & Samsung – London 2012 NFC App

We are not yet living in a contactless world, but the momentum is growing: The Olympics is an accelerant for usage as well as a showcase for the future – “we want people to get used to the contactless experience.” There are 39.1 million contactless Visa cards across Europe with over 378,000 contactless terminals. 24 million of these cards and 140,000 contactless terminals are in the UK. By the end of 2012 there will be 50 million contactless Visa cards in circulation across Europe, 30 million of which will be in the UK.

3

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

5 Success of NFC at the Olympics

Success of NFC at the Olympics

4

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

6 Oyster Today

Oyster Today

Complete multi-operator, multi-mode smart integrated ticketing system 50m cards produced Accepted on all TfL & TOC rail services & all bus services within London Used for 83% of all trips – main non-Oyster usage is TOC-retailed Travelcards from outside London

5

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

7 Big picture – where we have got to

Big picture – where we have got to

Contactless smart ticketing has delivered the business case High gate throughput prevents bottlenecks constraining ridership growth on rail Fast boarding time minimises bus fleet sizes and drives up appeal of bus vs. car Fraud has been hammered But Oyster has issues: Expense is uncomfortably high given TfL’s need to reduce operating expenditure Customer experience is far from perfect Could we do this even better?

6

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

8 Oyster isn’t the perfect offering for these customers – some things

Oyster isn’t the perfect offering for these customers – some things

could be better

Keep

Keep

Change

Change

Change

ISO14443 standard contactless – fast & intuitive Pay As You Go travel with daily capping – intuitive product that eliminates deliberate ticket purchase as a barrier to travel & drives up ridership Data stored on the card – makes it difficult to accurately offer customer information online Stored value purse on card – “non-commuters” have to invest time in managing PAYG balances (same applies to weekly season ticket expiry dates) Oyster is London-specific – many visitors don’t have it

7

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

9 Managing e-purses = changing currency at the border

Managing e-purses = changing currency at the border

Welcome to London! – Eurostar passengers switching to the Underground at St Pancras

8

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

10 There is a credible contactless alternative emerging in the UK

There is a credible contactless alternative emerging in the UK

payments market

Use ISO14443 standards Funds held in current or credit account, not on card Source of most customers’ funds, so no need for pre-loading Available UK-wide & internationally

9

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

11 Canary Wharf 25k people per hour @ <0

Canary Wharf 25k people per hour @ <0

5 seconds each

But fare collection is different from retail payments – can PAYG be made to work?

10

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

12 But the industry’s CP transaction rules won’t work for urban transport

But the industry’s CP transaction rules won’t work for urban transport

fare collection

General CP rules

Challenges implicit in transport PAYG

Price is known before the card is presented

Price not known until rail journey is completed (or end-of-day if capped)

Use of card counters to manage risk & occasionally fall-forward to Chip & PIN

Throughput needs set maximum acceptable transaction time of 500ms No PIN pads on transit infrastructure

Terminal field is activated manually by store staff

Neither staff nor time to manually activate terminal field for each customer

11

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

13 Happily, the UK banks have developed a new transport transaction model

Happily, the UK banks have developed a new transport transaction model

General CP rules

Agreed new rules for transport PAYG

Price is known before the card is presented

Each tap is ?0, then operator back-office calculates price at end of day

Use of card counters to manage risk & occasionally fall-forward to Chip & PIN

Operator manages risks to provide equivalent protection within the 500ms time limit: Offline data authentication of card Deny Lists (DLs) in terminals Online auths from the back-office

Terminal field is activated manually by store staff

Terminal field is always active to maximise throughput

12

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

14 This new approach is being formalised as a new set of rules for

This new approach is being formalised as a new set of rules for

transport transactions

Card – terminal interaction (limited to 500ms)

Merchant intermediate layer processing

Visa, MasterCard and American Express are creating specific rule sets for transport merchants that cover these six areas

Aggregation of journeys to daily charges

Merchant Deny List (DL) processes

Liabilities & frequency of authorisations

Mid-journey inspections

13

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

15 Principles under-pinning the new transport transaction model

Principles under-pinning the new transport transaction model

Single model applicable for all urban transit operators Applicable to existing base of contactless cards Protect throughput of passengers at peak times Ensure issuers can earn attractive volumes of additional contactless interchange Ensure issuers take minimal additional risks Ensure that customer statements clearly show daily expenditures for each transit merchant Maximise role of transit merchants in providing customer service Maximise fare revenues received by transit operators

14

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

16 The model brings benefits for customers and transport operators

The model brings benefits for customers and transport operators

Customers Save time – “currency exchange” eliminated Save time – queues reduced Save time – interoperability

Operators Issue fewer smartcards Pay reduced commissions Enjoy reduced customer service burden

15

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

17 This model eliminates the need for customer action and “currency

This model eliminates the need for customer action and “currency

exchange” before travel

16

Get cash from credit or debit account

Buy Oyster PAYG value using cash

Tap-in using Oyster card

PAYG Travel

Buy Oyster PAYG value using credit/debit card (CP)

Tap-in using Oyster card

PAYG Travel

Set up Oyster online account or call Oyster Helpdesk

Buy Oyster PAYG value using credit/debit card (CNP)

Tap-in using Oyster card & collect PAYG value

PAYG Travel

Tap-in using credit/debit card

PAYG Travel

Bank branch, ATM, retail cash-back source

Station, retail outlet

Gate-line, platform, bus

Station

Gate-line, platform, bus

www.tfl.gov.uk, phone

www.tfl.gov.uk, phone

Gate-line, platform, bus

Gate-line, platform, bus

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

18 Two pre-existing projects set the conditions for contactless credit &

Two pre-existing projects set the conditions for contactless credit &

debit acceptance

Replacement of 20,000 Oyster smartcard readers Trial of 63 readers since March 2010 1st production versions installed December 2010 Introduction of wireless 3G communications for Oyster on 8,500 buses Trial on 32 buses underway

Specifications make these “EMV ready”

17

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

19 +

+

Oyster system will be enhanced to accept contactless credit & debit cards on all modes

18

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

20 Contactless credit & debit cards = inter-urban interoperability for

Contactless credit & debit cards = inter-urban interoperability for

PAYG fare payment

Distributed by UK card issuers to customers across the country No city or regional distinctions Supported by capability for UK-wide marketing and customer education Very attractive product for business or leisure travellers visiting other UK cities on an occasional basis Importantly, requires transport operators to implement PAYG travel in a consistent manner to avoid customer confusion

19

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

21 Bank card or mobile payment applications as an alternative to current

Bank card or mobile payment applications as an alternative to current

bespoke ticketing technology Migration of Oyster into EMV technology Eventual elimination of the ‘currency exchange’ This needs evolution .......

Delivering the vision

20

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

22 How does NFC fit in

How does NFC fit in

What problems are we trying to solve? What read speed can NFC achieve? What’s the business case for NFC outside of London? Is NFC secure enough? Can NFC solve the problem of “instant gratification”?

21

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

23 Where Customers Currently Top Up

Where Customers Currently Top Up

22

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

24 When to top up

When to top up

23

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

25 Rio de Janeiro 2016 Olympics & NFC

Rio de Janeiro 2016 Olympics & NFC

24

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

26 Thank you for your attention

Thank you for your attention

Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

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