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New Voice International
New Voice International
MobiCall : modular, flexible, standard
MobiCall : modular, flexible, standard
MobiCall – OXE: enabling unique selling points
MobiCall – OXE: enabling unique selling points
Nurse Call Workflow Extension
Nurse Call Workflow Extension
DECT/WiFi becomes part of the security concept
DECT/WiFi becomes part of the security concept
Fire Alarm Workflow Speed-up
Fire Alarm Workflow Speed-up
MobiCall in the Alcatel Lucent OXE/OXO environment
MobiCall in the Alcatel Lucent OXE/OXO environment
Evacuation by Phone, Room by Room
Evacuation by Phone, Room by Room
New Voice MobiCall Information Server
New Voice MobiCall Information Server
Rapid Response Workflow
Rapid Response Workflow
MobiCall - DECT400/500 Emergency Call Solution
MobiCall - DECT400/500 Emergency Call Solution
MobiCall: configurable Web-Interface / visualizer popup
MobiCall: configurable Web-Interface / visualizer popup
MobiCall XML Application Generator for IP-Touch
MobiCall XML Application Generator for IP-Touch
MobiCall XML integration with freely configurable flows
MobiCall XML integration with freely configurable flows
MobiCall integration of My IC Phone
MobiCall integration of My IC Phone
MobiCall Application for health care and elderly people
MobiCall Application for health care and elderly people
MobiCall evacuation plan and health check application
MobiCall evacuation plan and health check application
MobiCall door cam solution with My IC Phone
MobiCall door cam solution with My IC Phone
MobiCall Video telephony with My IC Phone
MobiCall Video telephony with My IC Phone
MobiCall clients for mobile phones, 3G, WiFi + SMS
MobiCall clients for mobile phones, 3G, WiFi + SMS
MobiCall Conference: „just another application“
MobiCall Conference: „just another application“
Task Management „just another application“
Task Management „just another application“
MobiCall coice playback GUI: the flexible solution
MobiCall coice playback GUI: the flexible solution
mobicall@newvoice
mobicall@newvoice
The „Unified EVENT Communication“- Platform „It’s not an alarm server
The „Unified EVENT Communication“- Platform „It’s not an alarm server
Complete convergence
Complete convergence
MobiCall: easy and convenient configuration
MobiCall: easy and convenient configuration
Fully integrated management for alarm inputs and outputs
Fully integrated management for alarm inputs and outputs
MobiCall designer for SNMP Traps resolution
MobiCall designer for SNMP Traps resolution
MobiCall Lone worker protection (LWP) in brief
MobiCall Lone worker protection (LWP) in brief
MobiCall: configurable Web-Interface / visualizer popup
MobiCall: configurable Web-Interface / visualizer popup
MobiCall – OXE Localisation by Antenna
MobiCall – OXE Localisation by Antenna
MobiCall – OXE/OXO Localisation by fingerprint
MobiCall – OXE/OXO Localisation by fingerprint
Alarm visualization over web interface — interactive
Alarm visualization over web interface — interactive
Some examples Lone Working Persons: In case of an emergency call,
Some examples Lone Working Persons: In case of an emergency call,
Functions
Functions
Integration
Integration
Integration
Integration
Integration & Flexibility
Integration & Flexibility
MobiCall connected via T0/T2 offers following features: Dynamic
MobiCall connected via T0/T2 offers following features: Dynamic
Evacuation Visualization & Activating
Evacuation Visualization & Activating
Solution and operation examples
Solution and operation examples
MobiCall Overview
MobiCall Overview

Презентация: «New Voice International». Автор: gdunphy. Файл: «New Voice International.ppt». Размер zip-архива: 7235 КБ.

New Voice International

содержание презентации «New Voice International.ppt»
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1 New Voice International

New Voice International

New Voice issues and acts as consultant for the MobiCall solution, a middleware platform for mobilization and unified communication. For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent and since 1999 an AAPP partner. With more than 500 new systems implemented worldwide each year, MobiCall is a highly reliable, professional Swiss quality product!

New Voice worldwide USA (California, Florida) France (Paris/Ville d’Avray) Switzerland (Lachen, Zurich, Nyon) Germany (Frankfurt/Mainz) Austria (Vienna/Linz) UAE - United Arab Emirates (Dubai) Asia (Hong Kong, Shanghai) Australia (Brisbane)

Press F5 in the ppt to start the flow

2 MobiCall : modular, flexible, standard

MobiCall : modular, flexible, standard

Business Process Automation

Re-use of existing infrastructure: OXE Maximum advantage of Alcatel features

Best adaptation and integration into existing work flow managements and concepts

High acceptance by operators and staff

Intelligent, convenient and easy to use management of human and material resources

Supervision of guest services Automation of recurring events and processes in the course of professional activities

One Solution for all mobilization scenarios: hospital, hotel and administration Conference, alarming, voice recording, task management

Being prepared for simple and worst case scenarios More efficient response to crisis and emergency situations Highly reliable, fully redundant, cost effective, Swiss quality.

Swiss University Hospital, since 1998

Quellenhof Bad Ragazz Hotel Dolder Grand Palace Hotel St. Moritz

Lyon University Hospital 24000 voice lines 125 Interfaces 10 MobiCall Systems

H?tel Crillon Paris 5 five star hotels 2 MobiCall systems 1 OXE

VLHG USA Rauland + OXE + WiFi + GSM + MobiCall

Shangri-La Four Seasons Hyatt, Hilton worldwide

New Voice MobiCall Singapore 2011

3 MobiCall – OXE: enabling unique selling points

MobiCall – OXE: enabling unique selling points

Mobilization = Notification + Confirmation & Escalation

OXE

OmniVista HP-Openview

Database Login/Logout

Emergency button Night - door bell

Evacuation: Hotel & Administration Floor by floor, in guest-language

Cardiac alarm Birth alarm

LS, Pager, SMS, MMS, 3G Relay, Sirenes, XML, Web

TMS ( Tasks ) Voice Recording

Elevators stairs

MobiCall Supervisor

DECT 300/400 and Wi-Fi 8118 / 8128 with - dynamic Display 1 - dynamic Display 2 - dynamic or fix voice - confirmation/reject - voice conference - callback to room - additional SMS text - callback on MMS for Completed task - broadcast - data, pictures, video - phone book

Portercall / IVR Voice/Fax-Mail

Fire alarm

Rapid response and nurse call

geo-localization

BMS heating aircondition

MobiCall Master

VIP-Calls Wakeup escalation

Intrusion

Room status Mini-Bar

IT, video cam SNMP ping

Emergency calls launched from any dect/wifi/gsm/3G also in case of agressions (DSK)

Work plan PMS Opera

Analog sensors Temperature Blood fridge

Technical alarms

All interfaces at fixed prices: printer , V.24, TCP/UDP/IP, E-444, modbus , HL7, csta, BACnet, KNX, OPC, eMail, ESPA-X, ftp, pc

New Voice MobiCall – OXE – Wifi & GSM/3G 2011

4 Nurse Call Workflow Extension

Nurse Call Workflow Extension

Nurse call ? MobiCall ? voice call to the Nurse ? display 1: Room Call she answers ? display 2: R512 Angelina J. (the room number can be shown with the call, but sometimes there are reasons to get a confirmation from the nurse first, before showing the room). It is possible is to activate the loud speaker for hand free room call information.

Convenient function for the nurse: Call-back to the room initiated with key ‘5’ Patient phone is ringing ? MobiCall sets up up a two-party conference with the nurse concept 1: the phone is ringing until the patient or the (elderly) person answers concept 2: the phone activates the loud speaker, the patient is able to hear the nurse but has to pick up the phone to talk to the nurse concept 3: the phone answers the call automatically (only this function needs a CSTA link) to activate the loud speaker and the microphone.

On answer, the nurse asks: “Good morning Angelina, what can I do for you?” The patient answers: “I’d like to have some tea, double cream, no sugar.” The nurse: “Ok, I’ll prepare everything for you”. She saves one way thanks to MobiCall.

New Voice MobiCall – OXE – Wifi & GSM/3G 2011

5 DECT/WiFi becomes part of the security concept

DECT/WiFi becomes part of the security concept

MobiCall enables sales, pre-sales and field engineers to answer any question regarding security issues, protecting persons and goods within every company and organization!

Centralized Solution Full redundant hot stand-by high reliable

Contacts Relays Analog Sensors

Voice- Recording DR-Link

OmniVista Supervisor IT-Network

Interfaces Fire, BMS, Nurse Call…

third party applications

Data base

Video cameras

Splitters RS232/IP

snmp

Libraries protocols

Mobi-XML

tcp/ip XML

adapted

Modbus and other

email

IP

BT-trading Etrali, IPC 2-party conference Analog, UA high impedance recording

Loud speaker

email

Libraries protocols fix-price

Interfaces Fire, BMS, Nurse Call

dect, wifi, phones, XML, 3G popup, tcp/ip

Pager

Gateway SIM / Internet

Fax

5 | Mkg Prog and Incentives | 2011

5 | Mkg Prog and Incentives | 2011

6 Fire Alarm Workflow Speed-up

Fire Alarm Workflow Speed-up

Processes, which can be handled automatically, should be treated 24 hours a day Fire alarm system tells ? MobiCall via a V.24/RS232 link: “Fire Room 1818” MobiCall ? calls all fire fighters ? display 1: fire room 1818 answer ? display 2: F1818 use stairs Voice message: “Please coordinate with other fire fighters in conference”

MobiCall joins all fire fighters in a voice conference (up to 120 people, depending on the number of voice channels and people answering the call) Fire fighter 1: “I’m in the lobby” Fire fighter 2: “I’m on the 19th floor and go down to 18th“ Fire fighter 3: “I’ll go to the fire alarm panel“

If there is a fire, the fire fighter 3 calls the external fire brigade by pressing the push button; if not, the alarm on the fire alarm panel is reset. This concept prevents many people from ascending the stairways to verify whether there is a fire. The guests are not aware about this pre-fire alarm. Especially in hospitals, where evacuation is not possible, MobiCall accelerates the clearing of fire.

7 MobiCall in the Alcatel Lucent OXE/OXO environment

MobiCall in the Alcatel Lucent OXE/OXO environment

Master/ Supervisor

Incoming events

Dynamic recording over DR Link

400 DECT+ and 500 DECT: alone worker

SNMP traps

Alarms over e-mail

Text ringtone/answered Mini-messages Voice messages – TTS Acivate loudspeakers

+ Image Formatted text

+ MobiCall web Monitoring resources Vertical services

7 | Mkg Prog and Incentives | 2011

8 Evacuation by Phone, Room by Room

Evacuation by Phone, Room by Room

Whenever the external fire brigade decides to evacuate guests, MobiCall allows evacuating the hotel floor by floor/room by room in the language of the guest. The duty manager starts a secure voice call (verified by CLI, DDI and password) to MobiCall to start the evacuation process. Option: launch via a graphic web interface.

First, MobiCall sends the evacuation helpers to the floor to guide the guests.

Then MobiCall calls each occupied room in the language of the guest (information provided by the Property Management System (PMS), such as Opera/Fidelio). Voice message to room 1801: Veuillez quitter votre chambre suite ? une alarme feu Voice message to room 1818: Please leave the room due to a fire alarm. Voice message to room 1819: Feueralarm: Bitte verlassen Sie den Raum.

In a first sequence all phones ring (first in the occupied rooms, then in the free rooms). The statistics are printed out in the lobby for the external fire brigade. In a second sequence, MobiCall calls all rooms by automatically activating the loud speakers. By reuse of the telephone infrastructure, customer return of investment is increased.

9 New Voice MobiCall Information Server

New Voice MobiCall Information Server

Event notification

Eventos de entrada

MobiCall Mobilization = notification + confirmation + escalation

IP and XML set

DECT GAP DECT GAP+

Voice Text Image Sound Relay Protocol

OXE OXO

WiFi terminal

GSM PDA Phone

Video

Emergency call recording

Conference

DECT localisation WiFi localisation

Personal monitoring

E-mail

Administrator accounts

Web interface

Call centre Hotline, IVR

Text to speech

Loudspeaker

Complementary application modules

MASTER SUPERVISOR

10 Rapid Response Workflow

Rapid Response Workflow

A staff member tells the rapid response system: Mirror broken in room 1881 The RRS tells ? MobiCall ? calls the expert display 1: tech. call answer ? display 2: R1881 Mirror … (the type of work may be shown with the call, but sometimes there are reasons to get an confirmation from the staff first, before telling the work to do, especially when the work takes several hours and starts on Friday 5 pm ).

Voice message: Please confirm with key ‘3’ and find details in the mini-message The staff confirms with key ‘3’ and gets the job details by mini-message. If he/she rejects with key ‘4’, MobiCall calls the next person (parallel calls are possible, like fire alarm).

Once the job is done, the staff turns back to the mini-message and starts a call back (to the CLI number stored with the mini-message). MobiCall answers: Please confirm that the job is done by pressing key ‘3’ MobiCall forwards this information to the rapid response system. TTS allows MobiCall to speak the job-details during the first call. All languages supported.

11 MobiCall - DECT400/500 Emergency Call Solution

MobiCall - DECT400/500 Emergency Call Solution

Housekeeping or any person from the spa has to go to a guest room and is assaulted. She presses the emergency button on the DECT 400/500. Immediately, MobiCall will call the phone in the room, activate the loud speaker and broadcasts a clear message to the guest and the staff member. Security guards are mobilized and sent to the room. This creates clear situations and prevents situations such as the case “DSK”.

12 MobiCall: configurable Web-Interface / visualizer popup

MobiCall: configurable Web-Interface / visualizer popup

Alarm

End

Confirmation de prise en compte / d?bordement

Rappel de confirmation

12 | Mkg Prog and Incentives | 2011

13 MobiCall XML Application Generator for IP-Touch

MobiCall XML Application Generator for IP-Touch

New Voice MobiCall 2011, Singapore

14 MobiCall XML integration with freely configurable flows

MobiCall XML integration with freely configurable flows

15 MobiCall integration of My IC Phone

MobiCall integration of My IC Phone

Processing generic security applications over MobiCall web i.e. Evacuation pop-up with floor plan

Processing specific flows for vertical markets By the means of a web editor on MobiCall

Door camera with voice call application Monitoring system resources

New Voice MobiCall 2011, Singapore

16 MobiCall Application for health care and elderly people

MobiCall Application for health care and elderly people

MobiCall offers standard functions such as nurse call, service call, short dial buttons etc. for retirement homes and for persons in a managed care center with a My IC Phone at home!

17 MobiCall evacuation plan and health check application

MobiCall evacuation plan and health check application

MobiCall offers a wide range of flexible and customizable applications based on the easy to setup, configure and use MobiCall web visualizer / web application editor.

18 MobiCall door cam solution with My IC Phone

MobiCall door cam solution with My IC Phone

The guest or the security guard can talk to the person at the door If the person is unknown, the call can be forwarded to another phone.

Once the button is pressed, the three My IC Phones will ring and show the video camera with the call: Camera X – Door Y

Button to open the door

Voice and video can be recorded on MobiCall

19 MobiCall Video telephony with My IC Phone

MobiCall Video telephony with My IC Phone

Any video camera ‘linked’ to a telephone allows to exchange voice in connection w/ images.

20 MobiCall clients for mobile phones, 3G, WiFi + SMS

MobiCall clients for mobile phones, 3G, WiFi + SMS

MobiCall offers small clients on all mobile phones to support large character sets and gps. They allow to popup in case of an alarm, to request confirmation and to handle pictures. TMS included. Connections by WiFi, 3G and specially encoded SMS on link down.

New Voice MobiCall 2011, Singapore

21 MobiCall Conference: „just another application“

MobiCall Conference: „just another application“

120 people can be called and joined into conference if all persons confirm positive.

21 | Mkg Prog and Incentives | 2011

22 Task Management „just another application“

Task Management „just another application“

23 MobiCall coice playback GUI: the flexible solution

MobiCall coice playback GUI: the flexible solution

Supports high impedance voice recording on analog, UA, ISDN BRI, PRA, multi-party and two-party conferences (emergency calls) Etrali, BT, IPC and DR-Link.

23 | Mkg Prog and Incentives | 2011

24 mobicall@newvoice

mobicall@newvoice

ch

MobiCall

Centralized management + information tool for all systems within an organization

Accelerates mobilization, coordination + escalation processes

Takes the human factor out of routine work while decisions remain with the responsible.

New Voice International AG

Tel: +41 58 750 11 11

a Swiss product since 1991

New Voice MobiCall 2011, Singapore

25 The „Unified EVENT Communication“- Platform „It’s not an alarm server

The „Unified EVENT Communication“- Platform „It’s not an alarm server

anymore“ Die „

Product: MobiCall Alarm, information and conference server

The Alarm, conference and information System Voice Recording and Task Management-Server

26 Complete convergence

Complete convergence

MobiCall

Information Technology

Various alarms

Fire alarm

Video control

Loudspeaker systems

GSM (Mobile), PDA‘s (3G)

PSA / Pager / SMS & MMS

E-mail

Centralised Telecommunication Infrastructure (Call Server)

S(IP)-DECT / IP-Wireless Phones

Central building and processes control systems Burglar alarm and access control system Network management systems

Intelligent IP Network

Backbone for Telecommunication, IT & Security

Subsystems and primary systems

27 MobiCall: easy and convenient configuration

MobiCall: easy and convenient configuration

MobiCall is easy to install, configure and maintain. Upgrades and extensions are easy to handle — worldwide.

New Voice MobiCall 2011, Singapore

28 Fully integrated management for alarm inputs and outputs

Fully integrated management for alarm inputs and outputs

Visualised interactive management platform for the administration of: 512 integrated WAGO IP Contact controllers Over 10000 contact inputs and outputs Possibility to define contacts as bottom contacts/closers Integration of temperature and water-level indicator (analog signals) Direct assignment of alarm processes for each contact Possibility to activate flexibly relay outputs for each alarm setting individual text messages for each contact Individual recording of a voice message for each contact input

29 MobiCall designer for SNMP Traps resolution

MobiCall designer for SNMP Traps resolution

IT Security: SNMP traps from OXE, 4760 / 8770 BMC Patrol Etrali, IPC, BT HP Openview Castle rock Etc.

Simple dispatching depending on Enterprise, OID, Trap-Value etc. To inform the concerned persons: anywhere and anytime.

New Voice MobiCall 2011, Singapore

30 MobiCall Lone worker protection (LWP) in brief

MobiCall Lone worker protection (LWP) in brief

Emergency button Trigger line

Man-down Immobility

by antenna by fingerprint/site survey 400 DECT + 500 DECT (alone worker)

Localisation * Caller number

Intervention group

Intervention group

Manual alarms

Automatic alarms

Location Based Mobilisation Mobilisation of the nearest group

Ringtone when message is displayed: LWP: <CallerNb> <Location>

Confirmation and overflow management in case of failure

<Location>

LWP alarm

30 | Mkg Prog and Incentives | 2011

31 MobiCall: configurable Web-Interface / visualizer popup

MobiCall: configurable Web-Interface / visualizer popup

Alarm

End

Confirmation de prise en compte / d?bordement

Rappel de confirmation

31 | Mkg Prog and Incentives | 2011

32 MobiCall – OXE Localisation by Antenna

MobiCall – OXE Localisation by Antenna

Localisation based on one DECT-Antenna The localisation bases on the antenna to which the DECT is connected. This concept is supported without site survey and on all OXE

Precision : A zone is defined by the coverage of the antenna

32 | Mkg Prog and Incentives | 2011

33 MobiCall – OXE/OXO Localisation by fingerprint

MobiCall – OXE/OXO Localisation by fingerprint

Localisation by zone The localisation takes place by zone as defined in the site survey. A zone is limited by the set of measures for this purpose. A fingerprint’s uniqueness and the localisation algorithm leads to the zone.

Fingerprint Unique RSSI entity

Precision: Depending the number of antennas and the position and direction of the antennas

Search Comparing fingerprint in the site survey’s database

33 | Mkg Prog and Incentives | 2011

34 Alarm visualization over web interface — interactive

Alarm visualization over web interface — interactive

35 Some examples Lone Working Persons: In case of an emergency call,

Some examples Lone Working Persons: In case of an emergency call,

MobiCall is able to add the position of the person to the alarm message Location Based Mobilisation: MobiCall is able to call the persons near to the incident. Alarms upon leaving a zone, entering prohibited zones etc. On-duty, off-duty depending on the DECT in charger/out of charger Detection of leaving the covered area/site, battery low, switch on/off DECT search (localise objects and persons, find back lost equipment etc.) Support of hot-keys for fast communication of situations and actions. i.e. Room status, minibar, call to the desk, emergency calls etc.

MobiCall Localisation-based solutions

36 Functions

Functions

400 DECT

500 DECT (Lone Worker)

MobiCall and 400 DECT/ 500 DECT

400 DECT : Hardware 400 DECT with firmware update 500 DECT : new hardware with detector of loss of verticality and emergency button

* Based on a site survey

Compatibility

IBS / RBS / IP-DECT

IBS / RBS / IP-DECT

Display text

16 characters while ringing 16 characters on answer Mini-Message with up to 120 char.

16 characters

Vocal

Voice message + DTMF + conference

Voice message + DTMF + conference

Ringtone (tonality and volume)

1 special ringtone

3 special ringtones

Emergency Buttons

Short key, center button, keyboard

Emergency button and keyboard

Battery control

Yes

Yes

Attendance management

Yes

Yes

Localisation

By antenna or fingerprint *

By antenna or fingerprint *

PTI function (lone worker protection)

Manual emergency call

Manual emergency call Man-down Immobility

37 Integration

Integration

38 Integration

Integration

39 Integration & Flexibility

Integration & Flexibility

TAE means: Individual alarms per - group of phones - group of zones - group of buttons Down to individual - persons - zones - buttons Easy configuration

40 MobiCall connected via T0/T2 offers following features: Dynamic

MobiCall connected via T0/T2 offers following features: Dynamic

display message while the phone is ringing and upon answering 16 + 16 characters on DECT 300/400; 32 + 32 on WiFi 8118 8128 Send UUI messages to DECT 300/400 and WiFi 8118/8128 (mini-messages with up to 120 characters) Announcement over loudspeaker (broadcast) Distinction of ring-tone sequences Multi-line DECT 400(never busy line), optional call intrusion, ANS-interface Supplementary CSTA licenses Intercom function: automatic hands-free answering eDR-Link recording, XML, HTTP Many other features

MobiCall integrates unique features of OXE terminals

40 | Mkg Prog and Incentives | 2011

41 Evacuation Visualization & Activating

Evacuation Visualization & Activating

42 Solution and operation examples

Solution and operation examples

Tracking

Safety and security Staff may be equipped with a portable „panic button“. In emergencies, the button is activated for immediate help. Supervision of patients when leaving a defined area MobiCall informs the responsible people in detail about the aforementioned cases.

The solution “Ekahau” used in connection with MobiCall offers:

Asset tracking Vital equipment such as IV pumps, heart monitors, crash carts etc. is mobile by necessity. The „Real Time Location“ solution allows locating a tracked item anywhere in the facility.

Workflow and resource management Has a patient completed the lab tests? How long has she been waiting in the queue? Was the tracking path completely itemized in the billing system? Efficient workflow improves the quality of service throughout a hospital stay and enables more precise billing.

43 MobiCall Overview

MobiCall Overview

New Voice MobiCall 2011, Singapore

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