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HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
What Are the 100 Best Nonprofits
What Are the 100 Best Nonprofits
Survey Components
Survey Components
The Employee Survey
The Employee Survey
Green Employee Survey
Green Employee Survey
Volunteers & Employee Survey
Volunteers & Employee Survey
Employee Survey Components
Employee Survey Components
The Employer Benefits Survey
The Employer Benefits Survey
Dynamic Between Satisfaction and Importance
Dynamic Between Satisfaction and Importance
Statements most important to Oregon nonprofit employees, 2011
Statements most important to Oregon nonprofit employees, 2011
Statements Oregon nonprofit employees are most satisfied with, 2011
Statements Oregon nonprofit employees are most satisfied with, 2011
Statements with biggest gaps between importance and satisfaction, 2011
Statements with biggest gaps between importance and satisfaction, 2011
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
What employees are saying
100 Best Nonprofit Reports
100 Best Nonprofit Reports
Average Category Scores, All Participating Nonprofits, 2011
Average Category Scores, All Participating Nonprofits, 2011
Work Environment, All Participating Nonprofits, Satisfaction vs
Work Environment, All Participating Nonprofits, Satisfaction vs
Management & Communications, All Participating Nonprofits,
Management & Communications, All Participating Nonprofits,
Mission & Goals, All Participating Nonprofits, Satisfaction vs
Mission & Goals, All Participating Nonprofits, Satisfaction vs
Career Development & Learning, All Participating Nonprofits,
Career Development & Learning, All Participating Nonprofits,
Benefits & Compensation, All Participating Nonprofits, Satisfaction vs
Benefits & Compensation, All Participating Nonprofits, Satisfaction vs
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
HOW TO WOW EMPLOYEES
General conclusions
General conclusions
General conclusions
General conclusions
General conclusions
General conclusions
Benefits of survey participation
Benefits of survey participation
100 Best Nonprofits schedule
100 Best Nonprofits schedule
Participating in our survey
Participating in our survey

Презентация: «HOW TO WOW EMPLOYEES». Автор: Brandon Sawyer. Файл: «HOW TO WOW EMPLOYEES.ppt». Размер zip-архива: 857 КБ.

HOW TO WOW EMPLOYEES

содержание презентации «HOW TO WOW EMPLOYEES.ppt»
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1 HOW TO WOW EMPLOYEES

HOW TO WOW EMPLOYEES

What it takes to be one of the 100 Best Nonprofits to Work For in Oregon Brandon Sawyer Research Editor, Oregon Business magazine

2 What Are the 100 Best Nonprofits

What Are the 100 Best Nonprofits

Based on Oregon Business magazine’s comprehensive four-year-old survey, first conducted in spring 2009 Inspired by our 19-year-old 100 Best Companies to Work For in Oregon survey Published in our October issue Celebrated at dinner event in late September Promoted through use of our logo, on our website,in other media, etc.

3 Survey Components

Survey Components

Employee survey Counts for 5/6 of an organization’s overall score, based on satisfaction ratings 35 scaled questions and two open-ended questions, taking bout 10 minutes to complete Subjective Employer Benefits survey Counts for 1/6 of an organization’s overall score About 50 questions, taking a half hour or so to complete Objective

4 The Employee Survey

The Employee Survey

Five statements in each of the following sections: Work Environment Management & Communications Mission & Goals Career Development & Learning Benefits & Compensation

5 Green Employee Survey

Green Employee Survey

Ten statements in Sustainable Practices Not counted in 100 Best Nonprofits scoring Used only for our 100 Best Green Companies to Work for in Oregon, published in the June issue of Oregon Business Scored along with 15 Sustainable Practices questions from the Employer Survey

6 Volunteers & Employee Survey

Volunteers & Employee Survey

Unpaid volunteers may also take the survey at the discretion of participating nonprofits Must work a minimum of 20 hours on average per month Omitted from Benefits & Compensation section A minimum of 10 paid employees and/or qualified volunteers is required 10 or more employee surveys must be completed by the end of the survey in order to qualify for consideration in the list

7 Employee Survey Components

Employee Survey Components

For each survey statement employees rate two things: How satisfied they are with the performance of their organization in that area How important that particular item is to their overall satisfaction with their organization Statements rated on scale of -3 (not at all) to +3 (very) Entirely subjective Counts for 500 points of 100 Best Nonprofits score Scored based on average satisfaction ratings of all responding employees and volunteers

8 The Employer Benefits Survey

The Employer Benefits Survey

A single employer representative, usually the HR director, completes this Questionnaire on health, time off, retirement, work/life balance, career development and other benefits Answers are objective; yes/no and numbers or percentages Includes 15 Sustainable Practices questions used only for the 100 Best Green Companies to Work For scoring Counts for 100 points of 100 Best Nonprofits score

9 Dynamic Between Satisfaction and Importance

Dynamic Between Satisfaction and Importance

Importance indicates expectations of employees within the workplace Satisfaction indicates whether workplace is meeting those expectations Gap between importance and satisfaction shows areas where employee morale may be most improved

10 Statements most important to Oregon nonprofit employees, 2011

Statements most important to Oregon nonprofit employees, 2011

Imp. Rank

Survey Statement

Sat. Rank

Avg. Score

1

Treatment by supervisors and management

7

2.68

2

Pride and belief in the organization

2

2.65

3

Flexibility to balance family, community and job obligations

3

2.64

4

Teamwork, cooperation and fun at work

8

2.59

5

Open and clear communications within organization

20

2.56

11 Statements Oregon nonprofit employees are most satisfied with, 2011

Statements Oregon nonprofit employees are most satisfied with, 2011

Sat. Rank

Survey Statement

Imp. Rank

Avg. Score

1

Fairness for differing racial, gender, sexual-orientation, disability, age and economic groups

6

2.30

2

Pride and belief in the organization

2

2.23

3

Flexibility to balance family, community and job obligations

3

2.17

4

Progress of mission and purpose

9

2.07

5

Paid time off and leave benefits

7

2.07

12 Statements with biggest gaps between importance and satisfaction, 2011

Statements with biggest gaps between importance and satisfaction, 2011

1

Opportunities for increases in pay and benefits

1.63

2

Adequacy and fairness of compensation across organization

1.22

3

Open and clear communications within organization

1.21

4

Opportunities for promotion and advancement

1.07

5

Timely discipline and termination for poor performance

1.06

13 What employees are saying

What employees are saying

“My boss allows me to run my project as I wish. He is always available to listen or offer suggestions. He is an extremely positive person.”

14 What employees are saying

What employees are saying

“ I would like more interaction with my supervisor. I feel like much of the information about my role is filtered then communicated through a team member to me. This filtering can cause a break in the sense of teamwork.”

15 What employees are saying

What employees are saying

“There is a sense of pride among the people with whom I work, and a genuine sense of caring for one another. We do emotionally difficult work and thus need a large degree of trust with each other.”

16 What employees are saying

What employees are saying

“There is a lack of confidence and support in enabling a staff person to make decisions and execute a program without micromanagement from the top.”

17 What employees are saying

What employees are saying

“I love that we can bring our dogs and babies to work with us! It makes the work place so much less stressful. I also love all of the different ethnic foods and treats that employees bring in to share..”

18 What employees are saying

What employees are saying

“Obviously being a non-profit organization budget issues are always a concern However, employees should be rewarded with annual raises for doing such an amazing job.

19 What employees are saying

What employees are saying

“We support our clients to be independent in the ways that they can in a playful loving and respectful way that brings most days full of laughter and smiles!!! Our managers facilitate our (caregivers) ability to sustainably give care by supporting us with care!!”

20 What employees are saying

What employees are saying

“There are too many people in charge and they have a hard time trying not to step on each others toes and the direct workers can kind of be seen as less-than.”

21 What employees are saying

What employees are saying

“I work with the best people, producing great art, in a beautiful place. I feel supported and nurtured by the organization and my boss.”

22 100 Best Nonprofit Reports

100 Best Nonprofit Reports

Huge benefit of participation: Available to all participants that meet survey qualification requirements Minimum of 10 employee/volunteer surveys At least 10% of employees responding Completed employer survey Free Basic report available Employee write-in comments and Comprehensive reports available for a fee Easy and valuable way to pinpoint areas of strength and weakness

23 Average Category Scores, All Participating Nonprofits, 2011

Average Category Scores, All Participating Nonprofits, 2011

24 Work Environment, All Participating Nonprofits, Satisfaction vs

Work Environment, All Participating Nonprofits, Satisfaction vs

Importance 2011

25 Management & Communications, All Participating Nonprofits,

Management & Communications, All Participating Nonprofits,

Satisfaction vs. Importance 2011

26 Mission & Goals, All Participating Nonprofits, Satisfaction vs

Mission & Goals, All Participating Nonprofits, Satisfaction vs

Importance 2011

27 Career Development & Learning, All Participating Nonprofits,

Career Development & Learning, All Participating Nonprofits,

Satisfaction vs. Importance 2011

28 Benefits & Compensation, All Participating Nonprofits, Satisfaction vs

Benefits & Compensation, All Participating Nonprofits, Satisfaction vs

Importance 2011

29 HOW TO WOW EMPLOYEES
30 HOW TO WOW EMPLOYEES
31 HOW TO WOW EMPLOYEES
32 HOW TO WOW EMPLOYEES
33 HOW TO WOW EMPLOYEES
34 HOW TO WOW EMPLOYEES
35 HOW TO WOW EMPLOYEES
36 General conclusions

General conclusions

Satisfying nonprofit employees in terms of pay, benefits and promotion remains a challenge Clear, effective and regular communication by management with employees, as well as involving them in decisions, provides an opportunity to boost morale with less fiscal impact

37 General conclusions

General conclusions

Team-building, acknowledgement and rewarding top workplace performers, and discipline of poor performers may also improve morale Nonprofit employees value Work Environment highly so maintaining flexibility, work/life balance, family-friendly policies and sufficient time off is critical

38 General conclusions

General conclusions

Employees also value Mission & Goals and are more satisfied with their organizations in this area; they take pride in their workplace and advancing the mission Providing constructive feedback and being proactive in helping employees build skills and develop careers inspires great loyalty and strengthens the overall organization

39 Benefits of survey participation

Benefits of survey participation

It’s free Easy and convenient: accessible online from any computer or mobile device or on paper in English and Spanish Dialogue with employees: Employees get a unique chance to voice their opinions confidentially Honest feedback: Employers gain valuable insight about the business from those on the front lines. Higher morale and efficiency The List Event and promotion Employee attraction and retention

40 100 Best Nonprofits schedule

100 Best Nonprofits schedule

Sign up: April 23 to June 15 Survey: April 23 through June 22 Scoring and ranking: Qualified nonprofits are informed in late July if they rank (though not where) among the top 100 nonprofits Survey results: Participants may order a free overview of survey results or a more detailed report for a fee August through November Event and list: The 100 Best Nonprofits will be honored Sept. 27 at a dinner event in Portland List will be published in the October issue of Oregon Business and online at www.oregonbusiness.com

41 Participating in our survey

Participating in our survey

The 2012 100 Best Nonprofits survey opens today! At least 10 Oregon employees and/or qualified volunteers required Sign up at www.oregon100best.com Questions: Contact me at 503-445-8828 or 100best@oregonbusiness.com

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